Every effort is made to ensure your chosen purchase is delivered on time. If you are not happy with your purchase, you may send it back to us within 7 days of receipt. The item(s) must be returned in the original product packaging and in unused and resalable condition. We will exchange or refund the purchase amount (minus any shipping costs). Please note your statutory consumer rights are unaffected.
- We will issue a credit to the card used at time of purchase for the original purchase price minus shipping cost within 7 days of receipt of product(s).
- All accepted exchanges will be processed and shipped within 7 days of receipt.
- If nkd LIFE is unable to accept the return/exchange, you will be notified by our customer service staff via email or phone.
- Nkd LIFE is not responsible for returns/exchanges lost in transit. We highly recommend using a traceable shipping service.
Procedure for Returns
Please email firstname.lastname@example.org stating the receipt number, contact phone number and reason for return. If you wish to exchange please identify the product you wish to exchange with.
Our support team will reply back within 48 hours with instructions on what you need to do to help us process your request.